Tag: Forms

Keep short, connected decisions in a dialog and give larger tasks a page or panel of their own. Then check focus, keyboard and phone behaviour either way.

Borrow the useful parts of gamification for a multi-step enquiry: honest progress, questions asked when they make sense and rewards customers value.

A short form can still be hard. Give each date a clear role, group related questions, let uncertainty be a valid answer and help people correct mistakes.

Start a contact-form review with what happens after Send. Keep the questions that improve the next step and drop the ones nobody uses.

“Invalid input” helps nobody. Question the rule, time the message well, keep the person’s answers and explain the next step, for screen-reader users too.

A franchise inquiry form shouldn’t feel like a mortgage application. Ask about budget, territory and experience in a way that shapes a better first call.