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16 articles

The form found a problem. Now help the person finish.

“Invalid input” helps nobody. Question the rule, time the message well, keep the person’s answers and explain the next step, for screen-reader users too.

#Accessibility

A good-looking website can get away with quite a lot

Attractive design makes people forgiving. Give the design a job, let people try tasks without a tour and check whether the visual hierarchy helps them finish.

#Conversion

Your menu labels should sound like the pages people are looking for

Clever menu names cost clarity. Choose between categories and task labels, decide what the mobile menu does and test the words before the animation.

#Information architecture

Five homepage slides, one fairly impatient visitor

Homepage carousels let everyone take a turn, but visitors miss most slides. What a carousel has to get right, and why a focused hero deserves a fair trial.

#Carousels

Turn reading into results

Like what you’re reading? Let’s put it to work on your brand.